Refund Policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.
Return Period
You have 30 days from the date of delivery to request a return or refund.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- Proof of purchase (order number or receipt) must be provided.
- Items that are damaged due to misuse, normal wear and tear, or improper handling may not be eligible for a refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the item. We will review the issue and arrange a replacement or refund if applicable.
Refunds
Once your return request is approved and the item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days, depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
How to Request a Return
To start a return, please contact our support team with your order number. Our team will provide you with the next steps.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact our customer support team at support@lumespera.com.
